COVID-19

August 7th 2020

Kittens!! We’ve missed you!!!

Our Bedford shop is currently open for curbside pick up* of online orders. Our window will be full of sweet and cheerful things to purchase on the spot, like a Catbird vending machine! You can also drop off returns or repairs (sorry, no exchanges). We’ll also have ring sizers to give out and we’re happy to advise you on finding the right fit. All contactless and safe, from our doorway.

We're also offering virtual and IRL consults at our Wedding Annex, Tues-Sat 11-7 pm. Our Soho store and all welding remain closed at this time.
 
*Please make sure to wait until you receive an email letting you know your order is ready for pick up.  We're open Tue-Sat, 11-7. 
 

xo,

All of us at Catbird

PS - A small but important note to let you know we will be operating under reduced capacity as noted by Governor Cuomo, observing social distancing in our workplace, and maintaining a rigorous disinfecting protocol according to state guidelines. 

CONTACT US
For the fastest response, please use this form

We can also be reached at 718-599-2340 Mon-Fri, 10-6pm ET, and by emailing customerservice@catbirdnyc.com or texting CATBIRD to 57660*, anytime.

OUR STORES
Our Bedford Avenue store is open Tues - Sat, 11-7 for curbside pick up and repair & return drop off.
Our Wedding Annex is open Tues - Sat, 11-7 for in-person scheduled and virtual wedding & engagement consultations (book an appointment here).  
Our Soho shop remains closed.
We are not welding at any locations at this time.


RETURNS AND REPAIRS

We are honoring all returnable purchases made between March 21st and June 8th with an extended return window through July 8th. Please mail your item in as soon as you safely can. 

For all items purchased after June 8th, we are temporarily extending the return window so that you have 21 days from purchase to postmark your item for return. 

Please note we are still working with a limited team and experiencing some delays, so once your return is received, processing can take up to 7-14 business days before your refund is issued. For questions on the status of your return, contact us.



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